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For best possible futures.

Turn complexity into clarity with innovation sprints and prototyping.

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The right approach for your needs.

Change is constant, yet knowing how to respond is harder than ever.

Competing priorities, policy constraints and operational realities can make it difficult to know which path to take forward when you are improving public services, responding to new expectations or re-setting policy direction. How do you make strategic decisions that minimise risk and set your project on the right path?

At Liquid, we help organisations move from uncertainty to clarity.  Our philosophy is that people create change, and technology enables that change. We start by deeply understanding people – their needs, behaviours and motivations – to build the bridge between where you are, and where you need to be, and set your project up for success.

Two of the ways we do this are through innovation sprints and prototyping. These give teams the tools to test, refine and shape services that work – for people, policy and business outcomes – before committing to major complex changes. Building clarity and buy-in.

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Innovation sprint

Explores new ideas, identifies challenges and defines opportunities, helping you find the best way forward.

 

Prototyping

Prototyping

Prototyping helps you bring clarity to complexity by pressure-testing solutions early.

Find the best path forward with an innovation sprint.

Radically simplify complexity through strategic design

Bring together strategic design, applied technology, and human-centred design to explore and refine solutions.

Align your team through structured problem-solving

Inspire, challenge, and produce blue-sky thinking, as well as the practical steps needed, for your change journey.

Move beyond discussion and make it real

Align on priorities and direction, and develop a clear framework for transitioning into design and implementation.

Identify challenges and opportunities

Better define your solution to improve procurement processes and build momentum with stakeholders.

Prototype the experience and get it right before you build.

Design an effective solution that meets needs

Pressure-test your solution early to ensure it meets user needs, policy intent, and business outcomes.

Mitigate risks with safe experimentation

Get maximum value for your time and budget, and explore the limits and risks of your solution.

Embed human-centred design in your process

Understand and build the solution around user behaviours, needs and decision-making patterns.

Leverage the potential of emerging tech

We use the best open tech, and embed AI and innovation, in a safe and risk-managed way.

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One of the reasons digital projects fail is a lack of certainty. Innovation sprints and prototyping push solutions to their limits in a way no other methods can – creating certainty and consensus earlier in the process.

Steven Marrinan, Partner at Liquid 
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This is Liquid.

Liquid truly transforms people’s lives, for good. We're here to help organisations navigate change, build new capabilities and ways of working, implement new technologies, and create new experiences for their customers and staff.

Liquid brings:

  • Expertise in sensitive areas: We have deep experience designing for sensitive, high-stakes environments including mental health, aged care, dementia and disability.

  • Human-centred design methodology: We design with people, for people, ensuring services meet real needs and operational realities.

  • Fast-paced, high-impact delivery: Our team is built for speed and precision, delivering exceptional value under tight timelines.

  • Embedded collaboration: We integrate directly with your team to ensure seamless knowledge transfer and alignment.

  • Senior-led expertise: Every engagement is led by our senior team, ensuring insights are actionable and results-driven.

Explore our case studies.

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A prototype for digital data collection

Prototyping a new user experience and testing it with customers was vital to ensure the re-imagined Australian Bureau of Statistics data collection process was both usable and useful, transitioning from a complex paper process into a frictionless digital experience.

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Building organisational capacity for innovation

Queensland Government commissioned a series of innovation sprints to develop innovative strategic thinking capability across the organisation. Extraordinarily successful, this case study shares practical insights and learnings to help others thinking about using this approach. 

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Prototyping a theory of fun for digital learning

This project explored a theory for more effective engagement in digital learning, hinged on the ability of entertainment to facilitate better learning outcomes. To achieve the best research outcomes, we needed to focus on creating a high-fidelity prototype.

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